24/7 Support and After-Sales Services
24/7 Technical Support SERVICES
BIOMETiC Customer Support
In addition to ensuring unparalleled food safety and quality, our strength is to provide accurate, efficient, and timely support from the very first approach. Our team is dedicated to installing and fine-tuning new installations while providing expert advice and training to your operators.
With our Customer Support team, we guarantee you and your company comprehensive technical support. Our team is available 24/7, 365 days a year, ready to assist you anytime, anywhere. By phone, through remote assistance, or directly on-site, we offer fast, effective problem-solving. In fact, more than 98% of customer issues are solved within the first 48 hours of your support request.
Request assistance now at [email protected].
And if you need immediate support, call us at +39 0472 273 610.
BIOMETiC's exceptional dedication and expertise consistently prove why we trust them as our solution provider. Their commitment to customer support and swift, reliable service make all the difference.
Maintenance and Support Program
After-Sales Services
With our comprehensive Maintenance Program, you get maximum efficiency from your food production.
Our After-Sales Team supports you with a range of services and packages to ensure the correct and smooth operation of your BIOMETiC solution, preventing any problems that may cause downtime:
- Defect detection upgrade and optimization with the latest Artificial intelligence algorithms
- Evaluation and design of new customized upgrades and implementation of ad hoc algorithms
- Hardware upgrades with the inclusion of the latest developments
- Packages of original and high-quality spare parts, packed and shipped with care
- On-site preventive maintenance and optimization visits by our experts
- Remote and on-site training sessions for your operators
While each service can be purchased separately, they work in combination providing full support, including different service packages with different options and categories that you can opt for ensures that your BIOMETiC solutions deliver the maximum inspection performance and value.
The world of Biometic technology
Training Packages
We go the extra mile to ensure that our innovative technology is easy to use. In fact, BIOMETiC solutions:
- Require minimum calibration
- Are easily integrated into any production line
- Have an easy-to-use interface that makes operation quick and intuitive for the operator
We want to make sure that your operators also fully understand all the features and benefits that a BIOMETiC solution brings to your business. That’s why we make sure to give them training at the time of machine installation.
Should training for other operators be required at a later date, you can add an extra training package on your BIOMETiC solution at your company or one of our locations at any time.
